Returns Policy

 

RETURNS POLICY:

If for any reason you are not totally satisfied with an item you purchased from this website, please contact us within fourteen (14) days of delivery (time being of the essence) and notify BCE Catering Equipment Ltd of any alleged defect,  shortage in quantity,  damage or failure to comply with the description of the goods.  

For a refund or credit of the price paid for the goods purchased, excluding shipping and handling, goods needs to be returned to BCE Catering Equipment Ltd at 37 Te Roto Drive, Paraparaumu in an unused, original condition and in the original packaging.  A Proof of Purchase must be included with the returned goods.  No refunds/credits will be issued until this occurs.  Please note: a photograph will be required for the replacement of any damaged goods.

 

DELIVERY POLICY:

We will endeavour to fill and dispatch all orders received via this website within 3 - 5 days of receiving payment for your order, except where the product ordered is not available, in which case you will be notified and will have the option to cancel,  vary the order or wait for the product to become available.

 

CANCELLATION/CHANGING ORDERS:

A NZ $10.00 Administration fee may apply to cancellations of, or changes to orders within 24 hours of the despatch time.  Once despatched from our store, cancellation is no longer possible.